25 Year Warranty Includes:
Valid from the date of delivery or pick-up. The warranty applies to manufacturing defects resulting from residential use only. Our products are not intended for commercial nor industrial use. This warranty includes the frame, seams, mechanisms, and springs. This guarantee does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discolouration, shrinkage, fabric pilling, misshapen filling materials and stains. Products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee.
The manufacturer will deem if defect warranties a repair vs. replacement.
Summary of Coverage:
25 Years Limited Warranty on Frame
1 Year Warranty on Fabric & Springs
No Warranty on Foam & Pull-out Mechanisms
Warranty Does Not Include Pilling of Fabrics
The manufacturer is only responsible for repairing or replacing the defective piece(s) in a set (if part of a set or a multiple piece sectional). Transportation costs to and from the manufacturer is not included in the warranty coverage.
If you would like to proceed with a warranty claim, please click here.