You questions, our answers.
How do I schedule a Virtual Tour?
You can schedule a virtual tour by giving us a call at 604-270-0880 or sending us a direct message on any of our Facebook Pages.
How will delivery work?
We offer delivery through various third party moving companies. Please contact us directly for quotes. We now ship across Canada.
Can we pick up the item(s) ourselves?
Yes, pickups are permitted at both our Richmond and Victoria locations. Items must be inspected completely before leaving our warehouse and cannot be returned if damaged during/after transport.
Do they come pre-assembled or do we have install/set-up ourselves?
Assembly will be required for the majority of our items. Couches come without legs and beds come unassembled. Our contracted delivery company, TNS will offer installation and setup as part of their service for an additional charge. For further inquiries on specific items, please contact us.
Do you ship across Canada?
Yes we do! We now ship across Canada! Please contact us for a quote if you need something shipped outside of British Columbia.
What is the warranty policy?
Warranty depends on the product and supplier. Typically, suppliers will offer a 1-year manufacturer’s warranty. Custom Canadian-made products typically come with a 25 year warranty.
Is the furniture we are getting new?
All the furniture we sell is brand new, unused, with packaging still with them. The pictures you see are staged or from our showroom to give an example of how it looks like.
Are the colours on the furniture true to their swatches?
No, the colours on the swatches are a close estimation on the shade of each colour. For more information on how the colours will look, please contact us for a photo.
What is the return policy?
All items are final sale unless there is a warranty issue. In special circumstances in which returns are permitted, a minimum 25% restocking fee will be applied. Cancellations on pre-orders will incur a 10% cancellation fee if the item is cancelled prior to the item arriving in our warehouse. Once the item has landed in our warehouse, the restocking fee of 25% will apply.
When should I expect to get my item?
If the item(s) you have ordered is/are in stock, we will put you on our contracted delivery services’ calendar and they will contact and arrange delivery. Pick-ups can be arranged from our Richmond or Victoria warehouses. For more information, TNS, please message us.