PURCHASE AGREEMENT WITH Q LIVING FURNITURE
Please ensure you have done all of the appropriate measurements of your house, apartment, townhouse, etc. before purchasing. This includes entryways, stairways, elevators, as well as twists and turns. Q Living Furniture will not be responsible for any furniture that does not fit in your space. All sales are final, we do not offer refunds. Returns are subject to a minimum 25% restocking fee with the remaining amount put towards a store credit. *If at the time of delivery the movers are unable to move the items into your home due to the size of hallways, elevator, stairs, doorways, etc. the customer is responsible for the return delivery as well as a minimum 25% restocking fee. If the original packaging is removed and discarded the restocking fee will be more. *Unsure of what to measure? Click here for an outline of how to measure your space!
DELIVERY: NOT INCLUDED IN PRICING
We outsource a third party company and the fee is paid at the time of delivery. Delivery services start at $85.00+. When Q Living Furniture receives your order, they will forward your information to a third party delivery company (True North Transportation System) who will then contact you and arrange the date and time with you. Deliveries will be made between the hours of 11am and 6pm on the delivery date agreed upon. True North Transportation System offers delivery Tuesday to Saturday and does not work Sunday or Monday. If there are missing/damaged pieces when you receive your product, please email our warranty department at [email protected]
*NOTE – if the movers are unable to fit your item into the elevator but are able to bring it up the stairway this is an additional charge to be determined by the mover and paid by the customer. Pricing will vary.
*NOTE – If hoisting over the balcony is needed it will also be an additional charge to be determined by the mover and paid by the customer. Pricing will vary.
PICK UP: MUST BE SCHEDULED 24 HOURS IN ADVANCE. Please call 604 270-0880 to arrange it.
*NOTE – our warehouse is closed on Sundays and Holidays.
*NOTE -Any damage incurred after pick up is the sole responsibility of the customer. Please be sure to open and inspect furniture at the time of pick-up. Pick-ups can be arranged from the Victoria or Richmond warehouse locations.
In advance of pick up, it is required to:
1. Call (604-270-0880) at least 24 hours in advance to schedule pickup, this way the warehouse team can have your item ready to go and there will be less of wait time;
2. Ensure your vehicle is free of debris that may damage any product;
3. Measure your vehicles loading space to ensure you have a safe space for your items;
4. Ensure you have an up to date copy of your invoice, our front desk staff can assist you with this.
NOTE: We do not provide rope or load straps so please bring proper load securing items as we are not liable for damages once the product leaves the warehouse. Our warehouse is there to bring your item out to your vehicle, they are not there to assist you in loading into your vehicle due to liabilities. If the load seems straightforward and you provide verbal or written consent allowing the team to load your product in your vehicle, you understand that we accept no liability to the inspected product or your vehicle. If this is to be an issue, please bring a friend or relative to help assist you in loading your vehicle.
STORAGE FEE – Any furniture not picked up from our warehouse after two weeks may be subject to a storage fee of a minimum of $75/week *unless alternate plans discussed at the time of sale.
ETA (estimated time of arrival) is purely an estimate. No further discounts or compensation will be given if your ETA is not met. When it comes to a custom made product, there are delays that occur from time to time, these are out of our control. We always keep you posted on any delays or issues that may come up along the way. We will contact you as soon as our supplier has let us know your product is ready.
If you have any questions and concerns, please call True North Transportation Systems at (604)-961-2477 for more delivery information and a specific quoted price or Q Living Furniture for other inquiries at (604)-270-0880.