Pre-Sale Information (Global Collection Items)

Here at Q Living Furniture, we carry a variety of products from multiple manufacturers and suppliers around the world.  Due to COVID-19, there has been an unprecedented demand for items shipping from overseas which has created longer than usual shipping times. 

Why is my order delayed?

As of May 5th, the Canada Border Services Agency (CBSA) imposed new provisional duties on the dumping and subsidizing of upholstered domestic seating goods from China and Vietnam. These new duties will affect shipments anywhere from 40% – 300% on motion seating furniture. Our factories are vigorously working to correct their CBSA rating but in the meantime, there may be shipments that will inevitably be delayed, rerouted, or possibly canceled. With that said, the ports have been a disaster with many customers cancelling shipments, rerouting them, or sending them back to the factory, this is yet another obstruction for the already backlogged and bottle necked supply chain.

Also. due to the high demand for products from China, they are currently shipping out 3 containers for every 1 container it receives back.  This means there aren’t enough empty containers arriving at port in China to fill with product to send back to North America.  On top of the container shortage, China is shipping out 21% more containers this year compared to last year, which leads to our North American ports being completely overwhelmed.  When our ports are overwhelmed, this makes it difficult to organize and send back empty containers. 

Update as of June 11th, 2021:

Recently, there has been a COVID-19 outbreak at Yantian International Container Terminal, where most of our imported furniture ships out from.  Due to this outbreak, that port is now facing a 14 day closure.  This means no items will be shipped out for two weeks, and congestion will be expected for the next month or two after reopening.  More information on this closure can be found here:

 How can I get an update on my delayed order?

You should be receiving a weekly email with regards to the shipping status of your order.  If you haven’t been receiving an email, please fill out the contact form below so that a customer service representative can be in touch to ensure we have the correct email on file.  Please note we are only emailing updates and not providing phone updates.  It is important that you provide our team with the best email to reach you at. 

I still have more questions about my order.

Please fill out the contact form below for more assistance regarding your estimated time of arrival.

    Please include any questions you have regarding your order here.