Pre-Sale Information (Global Collection Items)
Here at Q Living Furniture, we carry a variety of products from multiple manufacturers and suppliers around the world. Due to COVID-19, there has been an unprecedented demand for items shipping from overseas which has created longer than usual shipping times.
Why is my order delayed?
Due to the high demand for products from China, they are currently shipping out 3 containers for every 1 container it receives back. This means there aren’t enough empty containers arriving at port in China to fill with product to send back to North America. On top of the container shortage, China is shipping out 21% more containers this year compared to last year, which leads to our North American ports being completely overwhelmed. When our ports are overwhelmed, this makes it difficult to organize and send back empty containers.
How can I get an update on my delayed order?
You should be receiving a weekly email with regards to the shipping status of your order. If you haven’t been receiving an email, please fill out the contact form below so that a customer service representative can be in touch to ensure we have the correct email on file. Please note we are only emailing updates and not providing phone updates. It is important that you provide our team with the best email to reach you at.
I still have more questions about my order.
Please fill out the contact form below for more assistance regarding your estimated time of arrival.