Stain Protection Plan
Q Living Furniture offers a 5 Year Stain Protection Plan available at an additional cost for majority of our furniture items including upholstered styles, living room, dining room, bedroom furniture, coffee tables and more.
What is the cost for a stain protection plan?
Q Living Furniture offers two types of protection plans based on your needs.
FABRIC PLUS COMPLETE: $399.99 | Up to $12,000 of coverage for select upholstered furniture items. Best for food and beverage stains as well as human and pet biological stains.
GOLD COMPLETE PLUS: $450.00| Up to $30,000 of coverage for all furniture items excluding Area Rugs and Adjustable Bed Bases. Best for accidental damage, including stains, gouges, tears, burns, water marks, animal damage on indoor furniture and more. Covers practically every type of indoor furniture surface, including wood, leather, fabric, and hard surfaced furniture like laminates, glass and metal.
How do I purchase the 5 Year Stain Protection Plan for my item?
Please give us a call at 604-270-0880 to add the stain plan for an existing item. Please note that stain plans can be added to your items as long as the stain plan is invoiced prior to delivery or pick-up.
What happens if a stain occurs and I have the warranty?
Stains are time sensitive and so is your plan. Try blotting the stained area with a clean, dry cloth. If that’s not working, call us right away. Any stain must be reported to the insurer within 30 days of it occurring. Have your receipt and plan number ready.
FABRIC PLUS COMPLETE Service Number: 800-253-3957
GOLD COMPLETE PLUS Service Number: 800-482-7340
What is covered?
Each plan is a little different! Make sure to carefully read through your plan to understand what’s covered and how to get help when you need it.
FABRIC PLUS COMPLETE COVERAGE:
Food & Beverage Stains such as…coffee, chili, chocolate, french fries, ice cream, juice, milk, mustard, pizza, popcorn, popsicle, potato chips, salsa, sausage, spaghetti & wine.
Human & Pet Biological Stains such as…blood, pet stains*, saliva, urine & vomit. *But not other pet-related damage. Accumulation of stains, soil build-up over time, perspiration, hair & body oils are not covered by this plan.
Accidental Damage such as…cigarette burn, scissors cut or puncture, separated seam, rip or tear, broken zipper or button, broken mechanism.
Covered Stains & Damage:
- Food & Beverage Stains
- Human & pet Biological Stains (Except Perspiration, Hair & Body Oils)
- Burns
- Punctures, Cuts, Tears & Rips
- Springs, Frames, Mechanisms, Motors, Levers, Power & Remote Cords used for Sleeper, Reclining & Inclining Applications
- Zipper & Button Breakage
- Seam Separation
- Matching Pieces
GOLD COMPLETE PLUS COVERAGE:
I purchased a warranty and would like to submit a claim.
After you receive your delivery, you should have received an email (within a week) from our insurer with respect to your stain protection plan. If you would like to proceed with a claim, please have the information in that email on hand. If you are unsure of your policy number, please call us at 604-270-0880.
Timelines:
The timelines for resolving claims can vary depending on the supplier of the furniture purchased, whether it is sourced locally or overseas. We want to assure our valued customers that we are committed to providing timely resolutions, but it’s important to note that these timelines can range from a few weeks to a few months.
When it comes to claims involving furniture purchased from local suppliers, we strive to expedite the process as much as possible. With shorter distances involved, we can typically work towards a resolution within a few weeks. However, in cases where the complexity of the claim or availability of specific parts is a factor, it may take slightly longer.
Claims involving furniture purchased from overseas suppliers often require additional time due to factors such as international shipping, customs procedures, and coordination with suppliers located in different time zones. This can result in a longer resolution period that may extend to a few months.
We want to emphasize our dedication to resolving claims efficiently and effectively. We kindly request your patience and understanding as we navigate the claims process, ensuring that every detail is meticulously addressed to provide you with a satisfactory resolution. Our goal is to maintain open lines of communication, keeping you informed about the progress and estimated timelines throughout the entire process.
If you have your policy number, please call 1-800-253-3957 to start your claim.