Here at Q Living Furniture we carry a variety of products from multiple manufacturers and suppliers. Each of our products will carry different warranty terms and will have individual requirements for claims based on the suppliers prerequisites.
All warranty claims must be submitted in a timely manner including all required documentation and may be subject to further requests as per the supplier or our warranty team. These requests must be replied to promptly to ensure your claim remains open and valid.
Q Living Furniture will not be responsible for costs associated with transporting defective products to our showrooms or suppliers for repair or replacement.
We, as the dealer, will submit the claim on your behalf. Do not attempt contact with the manufacturer or supplier personally as your claim will not be approved without appropriate communications.
To open a warranty please submit a complete claim to [email protected] including all of the required information listed below. Please note, incomplete submissions will be subject to extended processing times.
In your claim email Include your original sale order number, the purchaser’s name listed on the invoice, phone number, email address, confirm if you still have the original packaging, detailed description of the issue, clear photos of the specific damage, a clear photo of the entire item, a photo of ALL manufacturers tags, barcodes and warning labels. If the claim is due to a noise related issue, please submit a short, audible video or audio clip of the sounds. *Please note that each of our suppliers have different claim requirements. Our team may reach out to you requesting further documentation as needed. This documentation must be submitted in a timely manner.
Once your completed form has been submitted, a team member will contact you within 5-7 business days to confirm receipt of your submission.