True North Transportation 

True North Cargo Systems has been contracted to provide delivery services for QLiving.

When invoiced for your order, an Estimated Delivery Date will be provided to you. Please note that this is not a guaranteed delivery date for your order. When QLiving receives your order, they will forward your information to True North Cargo who will then contact you and arrange the date and time with you. Deliveries will be made between the hours of 11 am and 6 pm on the delivery date agreed upon. True North Cargo offers delivery Tuesday to Saturday and do not work Sunday and Monday.

True North Cargo will call you to schedule the dates and times for your delivery. The delivery company will make every effort to deliver within the time window provided. Please stay in contact with movers, you are welcome to touch base with movers at any point for a more accurate delivery time. Expect a follow up call 30-60 minutes prior to the expected arrival time. 

True North Transportation Cargo has been contracted to perform the delivery service into the one room of your choice at the delivery address. If the delivery cannot be made to this room, True North Cargo will place your products in an alternate room at the same address. Prior to delivery, ensure that there is adequate room to make fit the products (doorways, hallways, staircases, and elevators). If the products cannot fit, True North Cargo will not be responsible for taking back items and, you MUST pay for that delivery.

At the time of delivery, True North Cargo will unwrap and inspect all of your products prior to leaving. Please inspect your furniture along with them before signing off on it. True North Cargo will then remove the garbage. If there are missing /damaged pieces when you receive your product, please email our warranty department at [email protected].

Depending on the service, delivery costs range from $90 to $200. Costs vary depending on item, size, location, and floor level. Please inquire with True North Transportation System for smaller items (chairs, side tables, etc.). Installation services are offered at $59/hour. Furniture removal services start at $155. Please inquire with True North Cargo for a specific quote regarding furniture removal.

If you have any questions and concerns, please call True North Cargo Systems at 778-994-4976 for more delivery information and a specific quoted price.