Pre-Sale Information (Global Collection Items)

  Here at Q Living Furniture, we carry a variety of products from multiple manufacturers and suppliers around the world.  We have containers travelling from both Europe and Asia, and trade routes can become congested at times.  Check here for the most up to date information regarding delays on your order. 

Why is my order delayed?

Update as of March 29, 2025:

Currently, the Canadian west coast ports of Vancouver and Prince Rupert are experiencing significant delays primarily due to major rail issues. While equipment availability remains stable, these rail challenges are causing considerable disruptions.

• In Vancouver, there is a five-day or longer delay to unload ships, and the dwell time for outbound containers is approximately 20-30 days. Additionally, import containers are facing delays of two to five days.

• These challenges are impacting the timeliness of shipments, including orders coming through these ports.

We understand that delays can be frustrating, and we appreciate your patience as we work to get your order to you as quickly as possible. If you have any questions or need assistance, please feel free to contact our customer service team.

 How can I get an update on my delayed order?

You should be receiving a weekly email with regards to the shipping status of your order.  If you haven’t been receiving an email, please fill out the contact form below so that a customer service representative can be in touch to ensure we have the correct email on file.  Please note we are only emailing updates and not providing phone updates.  It is important that you provide our team with the best email to reach you at. 

I still have more questions about my order.

Please fill out the contact form below for more assistance regarding your estimated time of arrival.